RETURNS

PERISHABLE & FRESH ITEMS

During the COVID-19 crisis and for health and safety reasons, the return of perishable items is not permissible under any circumstances.

BEVERAGES

You may return any unopened bottles within a month of purchase and we shall refund your money without question or delay. This applies to United Kingdom customers only.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

REFUNDS

Refunds, returns or exchanges are not permissible if you have changed your mind. 

In the case of a refund, if your return is approved, your refund will be processed, and a credit for the purchase price of the specific item will automatically be applied to your credit card or original method of payment, within 30 days.

In the case of an exchange, if your return is approved, your exchange will be processed and we will attempt to deliver your exchange items within 14 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received an approved refund within 30 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hopperscashandkari.com

GIFTS (IF APPLICABLE)

If the item you received was sent to you as a gift from a third party, all conditions relating to returns and refunds and exchanges as detailed above apply.

CLAIMS (IF APPLICABLE)

Any breakage, theft or short/partial delivery must be notified immediately and the delivery note amended accordingly. We cannot accept claims for any losses if the delivery note is signed ‘unexamined’.

In accordance with current guidelines, we do not use a 'signature required' service for our deliveries. If you are not in or are unable to answer the door at the time of delivery, your package(s) will be left in a safe space. We encourage customers to enter both their email and mobile telephone contact number at the time of check out.