FAQs

Is Cash and Kari Store a subscription service?
No, we are not a subscription service, our Home Dining and Product Boxes can be ordered as and when you need them.

Is there a minimum order amount?
Minimum order is £30 – simply jump onto our products page and place your order for home delivery with any or all of our boxes.

How can I contact customer care?
All orders are placed online, if there’s something wrong you can complete a request with our customer care team via info@hopperscashandkari.com

Is it possible to change my order after it has been placed?
If changes are required before the cut off window for an order, please
email info@hopperscashandkari.com and we will try to get them made for you.

Where does Cash and Kari source ingredients from?
We're proud to be supporting and collaborating with our long-standing food suppliers by offering home-delivered, restaurant-quality produce boxes.

Do you cater Halal Food?
The chicken and lamb on our menu is Halal.

Do you offer vegetarian recipes or cater to vegans?
Absolutely, we have a box specially curated for vegans, but also have other vegetarian options available if you prefer to ‘build your own box’.

Do I need ingredients in addition to the goods delivered?
For our Home Dining boxes you may need just a few pantry staples such as oil and salt. You’ll also require the basic cooking equipment indicated on the product page to prepare the meals.

What if I have allergies and dietary requirements?
Our meals are prepared in a kitchen where the environment contains eggs, fish, milk, peanuts, sesame, crustaceans, soy, nuts, tree nuts, gluten, lupin and sulphites. Though best practices are used in preparing the meal, inadvertent cross-contamination may occur. We cannot guarantee the complete absence of these allergens.

You can view our allergen chart here

For detailed information on allergies, please email info@hopperscashandkari.com

Where does Cash and Kari deliver?
We deliver to address throughout England, Wales and Glasgow City. Unfortunately, we are not yet able to deliver into Scotland, Northern Ireland or mainland Europe. You can view our delivery map here

How long does the food keep after delivery?
Your food will stay fresh up to 24 hours after receipt, but it must be kept refrigerated once you receive it.  

I haven't received an order confirmation after placing an order?
Please check your junk/spam folders. If you still cannot find it please email us on info@hopperscashandkari.com

When are the boxes delivered?
Generally, the boxes are delivered between 7am and 9pm on Fridays. On the odd occasion, our boxes may be held overnight by the courier and delivered on Saturdays; if this is the case we will let you know as soon as possible.
Please note due to a shift in courier policy, deliveries are made without the need for a signature so your order will be left in a safe place if you are not in or are unable to answer the door.

How are the ingredients kept fresh during transit and how should I store them?
Our dinner menus come with insulation bags & ice packs (you can recycle most of our packaging, and the insulation is compostable), so they stay cool during transit until you receive your delivery and unpack into the fridge. Once received, upon arrival the box should be packed away in the fridge and your menu box should be eaten that night or within 24 hours.

Are the dishes safe for the freezer? 
No, we do not recommend freezing any dishes. 

Can I order in advance for future days/weeks?
Yes, we currently open up Friday deliveries for at least four weeks at a time (except bank holidays, Christmas day and New Years eve).

Where can I track my order?
Once our logistics partner has dispatched your delivery, you will receive a SMS with live tracking details. If you have any issues please contact us on info@hopperscashandkari.com

Can I order and pay over the phone?
All orders are taken and processed online.

Can I change my nominated delivery window after my order has been placed?
Your delivery window can be changed up until midnight on the Sunday prior to your delivery.